1.Order
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.
All direct lines of contacts are available Monday - Friday @ 9:00am - 5:30pm
During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.
1.Call our toll-free line at 86-183-500-37195
2.Add our whatsapp 86-18350037195
3.Speak to us through our live chat
4.Send an email to quote slcysales05@fzslpackaging.com
The time it takes to complete an order depends on the length of your project which is determined after your first packaging consultation with our Product Specialist.
Every individual will have a different project cycle due to different requirements, which makes it difficult for us to pinpoint the exact time it takes to complete your order from start to finish.
The process of getting your packaging made differs from project to project due to individual needs.
While the steps differ from project to project, our typical process consists of the following stages:
1.Packaging Consultation (Determine Project Requirements)
2.Quotation
3.Structural & Artwork Design Preparation
4.Sampling & Prototyping
5.Pre-press
6.Mass Production
7.Shipping & Fulfillment
For more detailed information on our process or what it would be like to work with us, contact our Product Specialist.
To reorder an order, simply reach out to your Product Specialist from your first time order with us and they will be able to help you with your reorder
Rush orders may be available depending on seasonality and packaging capacities. Please ask our Product Specialist to check for our current availability.
Yes - If you have not yet approved your final proof and would like to change the quantity of your order, contact your Product Specialist immediately.
Our product specialist will re-adjust your initial quotation and send you a new quotation based on your changes.
Once your final proof has been approved, you can not change the design as your order may have already moved onto mass production.
However, if you notify your Product Specialist immediately, we may be able to stop production early to re-submit a new design.
Keep in mind that additional charges may be added to your order due to having to restart the production process.
If you have not yet approved your final proof, you may cancel your order by contacting your Product Specialist.
However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations can be made.
For any updates on your order, contact your Product Specialist or contact our general helpline.
Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs, it is not recommended to go below our MOQs is 500.
Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise and guide you to through fixing these errors as best as we can.
2.Pricing & Turnaround
Our current production times are an estimated average of 10 - 30 business days depending on packaging type, order size, and the time of the year. Having greater customization with more additional processes on your custom packaging generally yields slightly longer production times.
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.
If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with one of our Product Specialists for a customized packaging strategy based on your business requirements and project goals.
Here are some of the choices that may affect the price of your packaging:
Size (larger packaging requires more sheets of material to be used)
Quantity (ordering higher quantities will net you a lower cost per unit)
Material (premium materials will cost more)
Additional processes (additional processes require extra work)
Finish (premium finishes will cost more)
If you have any questions about pricing and how you can save on costs, you may consult with one of our Product Specialists or visit our detailed guide on how to save on your packaging.
We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage.
3.Shipping
You don't have to choose which shipping to use when working with us !
Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep on time!
However, if you're still interested in which shipping method to choose, here's a general breakdown of our shipping options:
Type of Shipping
Average Shipping Time
Air Shipping (International Manufacturing)
10 business days
Sea Shipping (International Manufacturing)
35 business days
Ground Shipping (Domestic Manufacturing)
20-30 business days
We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.
With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can provide more accurate shipping estimates upon request.
We most definitely can!
Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.
Most of our packaging is shipped flat to optimize shipping costs; however it requires minor assembly upon arrival.
Special rigid box structures may need to be shipped in their constructed form as they can't be flattened due to the nature of the box style.
We aim to package all of our products accordingly and with care to ensure your packaging can withstand the potentially harsh elements of travel and handling.
Yes - As part of our project management, your Product Specialist will update you whenever there are any changes to your order.
When your mass production is complete, you will get a notification that your order is ready to be shipped. You will additionally receive another notification that your order has been picked up and shipped.
It depends. If all items can be manufactured at a single manufacturing facility, your items will be eligible to be shipped together in one shipment. In the case of multiple types of packaging that cannot be fulfilled within a single manufacturing facility, your items may have to be shipped separately.
If your order has not been shipped out yet, you can contact your designated Product Specialist, and they'll be happy to update the shipping method for the order.
Our product specialists will provide you with new quotes for the updated shipping methods and ensure your order is up to date on our system.
4.Guides & How to's
Choosing the best material for your packaging can sometimes be difficult! Don't worry! During your consultation stage with our product specialists, we will help determine the best material for your product even if you have already chosen a material when submitting your quote request.
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth).
Rigid & Corrugated Packaging
Due to the nature of rigid and corrugated packaging is made of thick material, it is recommended to use internal dimensions. Using the internal dimensions guarantees the absolute correct amount of space needed to fit your products perfectly.
Folding Carton & Other Packaging
Packaging types made of thinner material like folding cartons or paper bags are generally okay to use external dimensions. However, because it is industry standard to use internal dimensions, it would be easier to stick with internal dimensions to avoid any future issues.
If you are having trouble getting the measurements for your packaging, you may reach out to your designated sales representative for some additional help.
5.Payments & Invoices
Our payment options include, but are not necessarily limited to:wire transfer；TT
6.Complaints & Refunds
If you're having an issue with your custom packaging, you may contact your Product Specialist.
Please email your Product Specialist with the following information:
1.Order #
2.A detailed description of the issue
3.High-resolution picture of the issue - the more information we have, the better
Under normal circumstances, refunds are not provided on orders due to the nature of custom packaging.
In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a replacement, refund, or credit.
The customer must notify Fzsl within 5 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. Fzls determines that a product is a defective product if it has a structural or printing error from manufacturing (improper construction, cutting, or finish) other than the following:
1.cracking which occurs when creased in printed areas as a result of over-expansion with paperboard material (can occur due to the nature of paperboard)
minor cracking along creased areas for non-laminated cardstock (this is normal)
2.cracking, bends, or scratches produced as a result of mishandling or shipping
3.variance in specifications including styles, dimensions, materials, print options, print layouts, 4.finishing, that is within 2.5%
5.variance in color and density (including between any proofs and final product)
Unfortunately, we do not accept returns for the orders we have delivered. Because our business is 100% custom work, we cannot offer returns or exchanges once an order is printed unless the product is deemed defective.
7.Products & Services
we care a lot about sustainability and what's in store in the future as more businesses move towards a much greener footprint. Because of this ongoing trend in the market, we are always challenging ourselves and sourcing new eco-friendly packaging and options for our customers to choose from!
The majority of our paperboard/cardboard materials contain recycled content and are fully recyclable!
we offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.
Here are the lines of packaging we currently offer:
- Folding Carton
- Corrugated
- Rigid
- Bags
- Displays
- Inserts
- Labels & Stickers
Unfortunately, we currently do not offer free samples of your packaging.
8.General Knowledge
We always provide flat lay and 3D digital proofs to you for approval before moving forward to mass production. By using the 3D digital proof, you would be able to get a general idea of exactly what your packaging will look like after printing and assembly.
If you are ordering a large volume order and are unsure of how the finished product would look like, we suggest requesting a production-grade sample of your packaging to ensure that your packaging is exactly the way you want it before moving to mass production.
Yes, we certainly do!
Other than the box styles we carry in our library, you may request a completely custom structure. Our team of professional structural engineers can make just about anything!
To get started on your totally custom box structure, fill out our Quote Request form and attach any reference photos to help us get a better picture of what you are looking for. After submitting your quote request, our Product Specialists will reach out to you for further assistance.
Unfortunately, we do not offer color matching services at this time and cannot guarantee the color appearance between on-screens and the final print result.
However, we recommend that all customers go through with our production-grade sample service, which allows you to get a printed physical prototype to check for color output and sizing.